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Frequently Asked Questions
Orders & Products:
Q: What makes Haven&Drift products unique?
A: Founded by cross-disciplinary designer Ms. Amy Yang, Haven&Drift is a vacation lifestyle aesthetics brand. Our products—ranging from premium resort wear to delicate accessories and original soft furnishings—are intimately infused with distinctive regional cultural characteristics, designed to unlock a brand-new lifestyle defined by quality and freedom.
Q: Can I modify or cancel my order after it has been placed?
A: As we strive to process and dispatch orders quickly, modifications or cancellations can only be accommodated within 12 hours of purchase. Please immediately contact our customer care team at 928528255@qq.com with your order number for emergency adjustments.
Shipping & Delivery:
Q: Where do you ship from and what are the delivery times?
A: All our pieces are thoroughly inspected and dispatched directly from our creative studio in Guangzhou, China.
Standard International Shipping: Takes approximately 7–14 business days.
Expedited Premium Shipping: Takes approximately 3–7 business days.
Please note that custom-made or original soft furnishing pieces may require an additional 5–7 business days for delicate processing before dispatch.
Q: Will I have to pay international customs duties and taxes?
A: Prices on shop.hdftco.com are displayed inclusive of applicable taxes. Your final order total is shown at checkout. If any destination-specific delivery or customs information applies to your order, it will be shown before you complete checkout.
Returns & Refunds:
Q: What is your return policy?
A: We accept returns within 30 days from the date of delivery. To be eligible for a return, your items must be unwashed, unworn, unaltered, and in their exact original packaging with all custom tags and brand labels completely intact.
Q: Which items are excluded from returns?
A: For hygiene, safety, and tailored manufacturing specifications, we cannot accept returns on delicate jewelry (such as earrings), intimate apparel/swimwear (if the hygienic liner is removed), and any custom-made or bespoke soft furnishing pieces designed exclusively to your custom dimensions
Q: Who covers the shipping cost for returns?
A: Customers are responsible for paying their own international shipping expenses for returning items. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee or assume liability for packages lost during inbound transit to our Guangzhou studio.
Support & Contact
Q: How can I reach your customer support desk?
A: We are always happy to help you curate your perfect vacation lifestyle. You can reach us via:
Email: heavendrift888@gmail.com (Response within 24–48 hours)
Hotline: +86 18825098886
Studio Address: Room 163, Unit 403, 4th Floor, Self-built Building 1, No.19 Guangsheng Road, Nansha Subdistrict, Nansha District, Guangzhou City, Guangdong Province, China.